🏷️ POS & Customer Service Zone

Learn Customer Service & Sales Skills

At the front of our computer shop sits the POS & Customer Service Zone — a dedicated area where participants practise real-world customer service and retail transactions.

Set up with five Point of Sale (POS) stations, this zone allows participants to role-play customer interactions, learn how to use a POS system, and gain confidence in polite, accurate, and professional service.

These activities form part of the workshop program, combining hands-on retail skills, teamwork, and customer communication in a safe, supportive environment.

POINT OF sale

💳 POS Practice Area

The POS Practice Area simulates a real retail checkout space, complete with working equipment, product scanners, and display stock.

💡 What Happens Here

  • Practising scanning products and checking prices
  • Processing mock sales transactions through the POS system
  • Handling refunds, exchanges, and payment methods correctly
  • Role-playing polite greetings, transaction dialogue, and customer engagement
  • Learning to maintain a clean and organised POS station

customer service training

🧠 Interactive Learning in Action

Participants take turns as both “customer” and “retail assistant,” practising communication, accuracy, and professionalism.

🧩 What Happens Here

  • Role-playing customer greeting, problem-solving, and service recovery
  • Learning positive body language, tone, and empathy
  • Understanding accuracy, honesty, and trust in sales environments
  • Team discussions and short reflection sessions after practice rounds

Trainers provide constructive feedback and encouragement, helping participants grow in confidence while learning to communicate clearly and respectfully.

🌟 NDIS Alignment

The POS & Customer Service Zone supports NDIS goals under both Core and Capacity Building categories.

Core – Assistance with Social & Community Participation

  • Encourages social interaction and confidence in public settings
  • Builds communication and listening skills
  • Promotes inclusion through role-play and shared customer experiences

Capacity Building – Increased Social & Community Participation

  • Develops problem-solving and decision-making abilities
  • Improves teamwork, adaptability, and time management
  • Builds employment readiness and self-confidence in retail situations
  • Strengthens resilience and emotional regulation during real-world scenarios

🧠 Learning Outcomes

Participants develop practical and transferable skills that apply to both everyday life and work:

  • Customer communication & service etiquette
  • Attention to detail & accuracy
  • Teamwork & responsibility
  • Confidence handling payments and transactions
  • Emotional awareness & self-regulation
  • Understanding real workplace expectations

💡 Included as Part of Your Program

  • 🎮Gaming

    The POS & Customer Service Zone is included as a key part of the overall workshop program.

    Each participant rotates through this area to build retail, communication, and problem-solving skills in a safe, supportive, and inclusive environment.

    The activities link directly to modules on teamwork, retail service, and community participation.

  • 🌈 The Vibe

    Expect a friendly, professional space in a real store checkout area.

    Participants learn through laughter, teamwork, and shared success — building pride, independence, and confidence in customer-facing roles.