At Aussie IT Services (ABN: 98 367 956 044), we value your thoughts, ideas, and experiences.

Your feedback helps us improve our workshops, programs, and services so we can continue to make them safe, fun, and inclusive for everyone.

We take all feedback and complaints seriously — whether it’s a suggestion, compliment, or concern.

🌟 Giving Feedback

We welcome your feedback at any time. You can:

📧 Email us: ndis@aussieitservices.com.au

📞 Call us: 07 3506 8240

✉️ Write to us:

Aussie IT Services
Unit 2, 3 Chetwynd St, Loganholme Q 4129

You can share:

• Suggestions for improving our services
  
• Positive feedback about your experience
  
• General comments about your time with us
  

All feedback is confidential and helps us continue to build a better, more inclusive environment for participants.

⚠️ Making a Complaint

If you’re not happy with something we’ve done — or haven’t done — please let us know.

We will treat your complaint with respect, fairness, and confidentiality.

You can make a complaint by:

📧 Emailing: ndis@aussieitservices.com.au

📞 Calling: 07 3506 8240

✉️ Writing to us:

Aussie IT Services
Unit 2, 3 Chetwynd St, Loganholme Q 4129

We will:

• Acknowledge your complaint
  
• Listen to your concerns carefully
  
• Investigate fairly and promptly
  
• Let you know the outcome and any steps we’ll take to fix the issue
  

You are always welcome to have a support person (such as a friend, advocate, or family member) help you during the process.

🧭 If You Want to Take Your Complaint Further

If you are not satisfied with how your complaint was handled, or if you prefer to speak with someone outside of Aussie IT Services, you can contact the NDIS Quality and Safeguards Commission.

📞 Phone: 1800 035 544

🌐 Website: www.ndiscommission.gov.au

The NDIS Commission is an independent organisation that helps participants resolve concerns about NDIS supports and services.

You can contact them if you believe your rights under the NDIS have not been upheld, or if you wish to raise an issue about safety, quality, or conduct.

💙 Our Commitment

We are committed to:

✅ Listening and responding with respect
✅ Protecting your privacy
✅ Learning from feedback and complaints to make positive changes
✅ Supporting participants to speak up safely and confidently

Every comment, suggestion, and concern helps us make Aussie IT Services even better.